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While completing the collection case through workflow, below error is thrown.

"Unable to cast object of type 'Dynamics.AX.Application.CustCollectionsCaseDetail' to type 'Dynamics.AX.Application.CaseDetail'.

Expected Results:
User should be able to complete the collection case successfully.
STATUS DETAILS
Needs Votes

Comments

N

How many votes are required for MS to consider this request?

Category: Credit and collections

N

I can second Andrew's comments having just delivered a number of customisations on a recent go-live to plug very visible gaps in Case management.

Category: Credit and collections

N

I have to say I have a couple of customers who have hit this problem and its pretty rubbish that Microsoft have left it in a state where the user effectively gets a code error in response to a reasonable expectation of using the product as advertised.


Microsoft support just send the customer and partner here to suggest an idea to complete the functionality !


Come on guys, you can do better than this. First off product team should display a more elegant message, secondly can you finish the functionality off properly !


Thanks

Category: Credit and collections