16
N

Error shown when completing collection case through workflow

Nirmal Kumar Gandhi on 12/1/2021 5:14:42 AM
While completing the collection case through workflow, below error is thrown.

"Unable to cast object of type 'Dynamics.AX.Application.CustCollectionsCaseDetail' to type 'Dynamics.AX.Application.CaseDetail'.

Expected Results:
User should be able to complete the collection case successfully.
Category: Credit and collections
STATUS DETAILS
Needs Votes

Comments

N

N

RE: Error shown when completing collection case through workflow

Binit Shah on 6/29/2022 1:31:45 PM

How many votes are required for MS to consider this request?

Category: Credit and collections

N

N

RE: Error shown when completing collection case through workflow

Craig McKinnon Cameron on 3/9/2022 5:16:46 PM

I can second Andrew's comments having just delivered a number of customisations on a recent go-live to plug very visible gaps in Case management.

Category: Credit and collections

N

N

RE: Error shown when completing collection case through workflow

Andrew Barnett-Picking on 3/9/2022 5:09:30 PM

I have to say I have a couple of customers who have hit this problem and its pretty rubbish that Microsoft have left it in a state where the user effectively gets a code error in response to a reasonable expectation of using the product as advertised.Microsoft support just send the customer and partner here to suggest an idea to complete the functionality !Come on guys, you can do better than this. First off product team should display a more elegant message, secondly can you finish the functionality off properly !Thanks

Category: Credit and collections