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Error shown when completing collection case through workflow

Nirmal Kumar Gandhi on 12/1/2021 5:14:42 AM
While completing the collection case through workflow, below error is thrown.

"Unable to cast object of type 'Dynamics.AX.Application.CustCollectionsCaseDetail' to type 'Dynamics.AX.Application.CaseDetail'.

Expected Results:
User should be able to complete the collection case successfully.
Category: Credit and collections
STATUS DETAILS
Needs Votes

Comments

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RE: Error shown when completing collection case through workflow

Binit Shah on 6/29/2022 1:31:45 PM

How many votes are required for MS to consider this request?

Category: Credit and collections

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RE: Error shown when completing collection case through workflow

Craig McKinnon Cameron on 3/9/2022 5:16:46 PM

I can second Andrew's comments having just delivered a number of customisations on a recent go-live to plug very visible gaps in Case management.

Category: Credit and collections

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RE: Error shown when completing collection case through workflow

Andrew Barnett-Picking on 3/9/2022 5:09:30 PM

I have to say I have a couple of customers who have hit this problem and its pretty rubbish that Microsoft have left it in a state where the user effectively gets a code error in response to a reasonable expectation of using the product as advertised.


Microsoft support just send the customer and partner here to suggest an idea to complete the functionality !


Come on guys, you can do better than this. First off product team should display a more elegant message, secondly can you finish the functionality off properly !


Thanks

Category: Credit and collections