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Hi, as my other post, our customer asked us to improve alerts and productivity. They wanna that his team receive alerts on the Dynamics mobile app (Android devices) when a ticket is allocated to the technician - this is different to receive email alert since they already receive too many emails on outlook and sometimes they 'forgot' the vison to that. Post: https://community.dynamics.com/365/customerservice/f/763/p/316574/919292
STATUS DETAILS
Under Review
Administrator on 6/12/2019 6:02:32 AM
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Vamsi
PM, Microsoft.