Hi, as my other post, our customer asked us to improve alerts and productivity. They wanna that his team receive alerts on the Dynamics mobile app (Android devices) when a ticket is allocated to the technician - this is different to receive email alert since they already receive too many emails on outlook and sometimes they 'forgot' the vison to that. Post: https://community.dynamics.com/365/customerservice/f/763/p/316574/919292

Under Review
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.



PM, Microsoft.