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Business Central Chat Case Preview Information and Partner Notification

David Gersten on 5/31/2019 10:29:23 PM
It appears that using the new BC Chat Preview a client can ask a question directly to Microsoft Support via a Zen Desk plugin. The user then gets an email from a Program Manager or support.

a) Does the partner see this communication?
b) If not, it is strongly recommended that the partner does. Our visibility to the customers we are supporting and services is very critical to the relationships.

Here is a blog about the feature I am referring to. https://thinkaboutit.be/2019/05/introducing-business-central-chat/
Category: General
STATUS DETAILS
Declined
Ideas Administrator

Business Central Team (administrator)

Thanks for your feedback about the Dynamics 365 Business Central Chat. The Chat capabilities in Business Centrals is a pilot for a limited period for evaluation and trial users in US, UK, NL, and DK. The chat is not availble for paying users. When a user submit a chat communication via the chat window, Microsoft doesn't know anything about the tenant  and the user more than what is submitted i. When the chat pilot ends, we'll evaluate if and if so how we can extend this , including if and  how information can be shared. Closing this idea for now.


It appears that using the new BC Chat Preview a client can ask a question directly to Microsoft Support via a Zen Desk plugin. The user then gets an email from a Program Manager or support. a) Does the partner see this communication? b) If not, it is strongly recommended that the partner does. Our visibility to the customers we are supporting and services is very critical to the relationships. Here is a blog about the feature I am referring to. https://thinkaboutit.be/2019/05/introducing-business-central-chat/

Comments

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RE: Business Central Chat Case Preview Information and Partner Notification

Fredrik Hietala on 6/2/2019 7:22:20 PM

Thanks for your comment and great post David. The "chat" feature is availble for a limited period to assist eval/trial users with Business Central. No paid users receive the chat notification.

We don't have any plan to share the communication with the partner, as we don't know who the partner is as we don't track tenant ID (due to privacy) and tenants where this notification is displayed is for non-paid tenants.






Category: General