Dunning step in the Process automation is not taking std dunning process parameters into account. In the Dunning process we can indicate that next to Invoices also credit notes and payments are taken into account but these parameters are not visible during process automation.

Example: Customer has Invoice that is due 9 days already for 1000 and credit note that is due in 7 days for 200. Balance of this customer will be 800 and not 1000. When running process automation process the record for dunning letter is created based on the transactions and only Invoice for 1000 euro is taken into account.

If we will run Dunning opricess seperately we have an option to also check Credit notes and then the customer balance will be 800 euro.

Proposal is to add these parameters to the Collection pocess automation parameters.