Hello! There are two items here regarding the emailing experience on the CSW.

1. As a user of the system, when having an email pulled up in the CSW, navigating away from the tab and back to the tab, the screen blanks out the entire screen. It cannot be recovered by closing or sending the email, so the user is forced to refresh, which clears all of their previously opened tabs. The enhancement here of course, would be able to open, edit, update an email and still maintain all of your tabs (sessions) open.
2. When viewing the contents of an email from the case timeline CSW. As a user, I used to be able to click to expand the email within the timeline (not in a pop up) and view the entire message. Now that doesn’t happen anymore and only a preview of the first part of the message is displayed. Can the option for it to open on a new tab instead of just a pop-up be added?