Customer has requirement to use and scan 13-digit GTIN codes, however the system's standard behavior is regardless of the selected GTIN code, the code is always stored with 14 characters, which leads to confusion when switching between 13-digit and 14 digit barcode.
Comments
We discussed it with MS during a previous implementation (March 2024) and we got the response that it works as designed. Therefore we did a customization to copy the GTIN code to barcode and remove the leading zero. But in my opinion, it doesn't make any sense. See also issue 3921916 & 759303 (not allowed to put the direct link in here)
Category: Warehouse Management