As an admin/analyst/supervisor I would like to access the CoPilot generated summaries in bulk in a dataverse table for future analysis. Currently only an agent can see the generated summary and they can copy the text. Instead of the agent manually copying each summary and pasting in a shared table, it would be much more helpful is this was automated.
Thank you
Comments
Agreed. It would be immensely helpful if this feature was available for activation. The built in topic summarization function on conversation is limited in the number of languages which it supports. Being able to store the conversation summarizations in a table would allow customers to utilize other topic analysis tools (e.g. from AI builder) to perform topic clustering and topic identification functions to better gain insights into what their end customer's are contacting them about and what is currently trending.
Category: Copilot
I agree - we would love to use it to help create knowledge articles.
Category: Copilot