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Currently, it is not possible to update the color of Business Process Flows (BPF) in Dynamics 365 Customer Engagement. We would like the ability to:

  • Update the default colors of BPFs to align with corporate branding.
  • Assign specific colors to individual BPFs so users can easily identify which business process they are in.

For example, the current default color is blue, but we want to change it to purple or other colors based on our branding and process differentiation.

This feature would greatly improve user experience and visual clarity when working with multiple business processes.

STATUS DETAILS
New

Comments

A

In the BPF has been changed in the past, users are now stuck with that color, unable to revert back to the default color 

Category: Customer Service Admin Center