2
1. Cx navigates to Customer service hub application.
2. In global search he search with this number '12042'
3. Clicks on email messages
4. The 'to' and 'from' field shows blank column.
5. if we open any record and come back again, we can see the value for 'to' and 'from' field in that record.
This is because after wave 2 Party list columns on activity tables—such as To, CC, and attendees—can't be searched on or shown, and will be blank.
Can we get this feature back in future release?
2. In global search he search with this number '12042'
3. Clicks on email messages
4. The 'to' and 'from' field shows blank column.
5. if we open any record and come back again, we can see the value for 'to' and 'from' field in that record.
This is because after wave 2 Party list columns on activity tables—such as To, CC, and attendees—can't be searched on or shown, and will be blank.
Can we get this feature back in future release?
STATUS DETAILS
New