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On the schedule board, resources are listed in alphabetical order. Resource type (User, Contact, equipment etc.) is not considered while ordering the list of resources.
We can think of two options here
1. Creating a hierarchy of resources using Roles and Resource Types and showing the list of resources in a tree structure
2. When a dispatcher applies a filter using Resource type (combination of User, contacts, equipment or facility), the filtered resources can be grouped with Resource Types and shown in the list.
This will help the dispatcher to have clear view of the resources grouped under Resource Types and to understand to which hierarchy a specific resource belongs to.
We can think of two options here
1. Creating a hierarchy of resources using Roles and Resource Types and showing the list of resources in a tree structure
2. When a dispatcher applies a filter using Resource type (combination of User, contacts, equipment or facility), the filtered resources can be grouped with Resource Types and shown in the list.
This will help the dispatcher to have clear view of the resources grouped under Resource Types and to understand to which hierarchy a specific resource belongs to.
STATUS DETAILS
Needs Votes
Administrator on 6/5/2020 10:36:04 PM
Hi Rakesh,
Thank you for your feedback. This is a good idea! We do not have this in our backlog at the moment, but we will consider it if we get more votes on this idea.
Thanks,
Vinay