When hitting "Reply all" in an email activity in CRM the answer mail is opened and all receipients AND the sender (!) are set to the receipients in the new answer mail.
In Outlook (and other email programs) the behavior is different: When replying to all, all receipients are set into the answer mail but not the sender himself.
This is very annoying for our users, that the behaviors of CRM and Outlook differs.
Comments
This is still a problem in 8.2 and 9.0 and it causes the hassle of having to fix the 'To' field in the CRM UI when your support process requires a high use of Reply All within the CRM UI. This wastes the support personnel's time each time they respond to an email within the CRM UI. otherwise the 'TO' field continues to grow with each reply all. Please fix so it does not continually add the sender to the 'TO' field if they are already there.
Category: Unified Experience: Search, navigation and performance
Thank you for your suggestion. We are considering this functionality for a future release of CRM. Steve This posting is provided "as is" with no warranties, and confers no rights.
Category: Unified Experience: Search, navigation and performance
Thank you for your suggestion. We are considering this functionality for a future release of CRM. Steve This posting is provided "as is" with no warranties, and confers no rights.
Category: Unified Experience: Search, navigation and performance
Administrator
Thank you for submitting your idea to our ideas portal. We appreciate your contribution and the time you took to share it with us. We have shipped many enhancements since this idea was posted and it is likely that it has been resolved. If not, kindly reopen. Thank you again for your continued support.