Dear Team,
I hope this message finds you well. I am writing to escalate and seek optimization regarding a functionality that has caused challenges for our clients and their operations. Below is a summary of the situation and our request for enhancement:
Issue Summary
The current design of the system unable to cancel the Sale order when this SO has the open lines with WSH. While this behavior is in line with the system's current design, it creates operational inefficiencies and confusion for end users.
Current Workaround
The suggested workaround from the PG team—to enable warehouse processing after canceling open lines—has been communicated to the client. However, this workaround is neither intuitive nor ideal for their workflow, as it causes disruptions and adds unnecessary steps to the process.
Impact on Clients
- Increased complexity in managing warehouse processing operations.
- Delayed task execution and user frustration due to the lack of clear system feedback or guidance.
- Higher dependency on support teams to explain and resolve the issue, which affects overall user experience and client satisfaction.
Request for Optimization
We respectfully request the following optimizations:
- System Fix:
- Consider revising the system design to eliminate the dependency on canceling open lines before enabling warehouse processing.
- Ensure the system workflow aligns with client expectations and operational efficiency.
- Warning Message Implementation:
- If a fix is not feasible in the short term, introduce a clear warning message to inform users about the required steps when they attempt to enable warehouse processing without canceling open lines.
- This will reduce confusion and guide users effectively.