Though in the system settings the smart matching and the tracking token functions can be activated indepentantly, only the tracking token function is working if both options were set.

It would be great if we would be able to activate a mixture of both.

Ideas Administrator

Thank you for submitting your idea to our ideas portal. We appreciate your contribution and the time you took to share it with us. We have shipped many enhancements since this idea was posted and it is likely that it has been resolved. If not, kindly reopen. Thank you again for your continued support.



Thank you for your suggestion. We are considering this functionality for a future release of CRM. Steve This posting is provided "as is" with no warranties, and confers no rights.

Category: Unified Experience: Search, navigation and performance