An email sent to multiple recipients (users/queues) should create multiple instances of the email. (Currently it creates only one record and shares with the recipients)
Reason:
Customers tend to send emails to multiple recipients in a company.
As we have a very strict access control regime, an email owned by one team/user should not be available to other users other than the owner/BU.
There are also different workflow handling of emails on different queues. Uncertain ownership may lead to uncertain behaviour.
If we hade multiple copies, each record could live each own lifecycle (as in Outlook).
Comments
Please note that this "bug/design" has existed in all past and present versions of CRM and probably will stay for a while in future versions of CRM as well (looking at the past progress of important design issues in Microsoft, for e.g. this one: https://connect.microsoft.com/dynamicssuggestions/feedback/details/2584600/email-editor-lacking-most-features-expected-and-required-by-customers (OR) https://connect.microsoft.com/dynamicssuggestions/Feedback/Details/678568
Category: Email Management and Outlook Integration
Do not add this. This would clog the system with redundant emails. Just one copy is fine.
Category: Email Management and Outlook Integration
Administrator on 11/27/2023 4:41:57 PM
Thank you for submitting your idea to our ideas portal. We appreciate your contribution and the time you took to share it with us. We have shipped many enhancements since this idea was posted and it is likely that it has been resolved. If not, kindly reopen. Thank you again for your continued support.