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Enable the generation of Actuals on the Case entity. This way companies can bill time spent on cases through actuals, as in Field Service & Project Service Automation. This way companies can bill time booked on projects, work orders & cases using the same entity.
Category: Case Management
STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Can you please elaborate more on the expectation and the usecases?

Sincerely,
PM, Microsoft.