Andreas. You raise an idea that is probably part of a broader discussion of User Experience when it comes to identify routine usage scenarios and how to optimise them. I agree with you that responding to a customer enquiry is usually based on a particular customer name or document identifier.

At the moment it takes many clicks of the mouse, or keyboard shortcuts to actually get to the information result desired. There are areas in which Business Central has strengths, but this is a clear area of weakness vs. Netsuite (6/10) and SAP B1 Hana Enterprise Search (8/10) when it comes to quick information enquiries.

For me the team need to go back and ask themselves how they can put a meaningful semantic layer that understands what tables/records actually are and how they relate to each other. Ideally enabling you to locate a particular record quickly, but also navigate very quickly to related records as that may be the source of enquiry.

Search should be a strength of Microsoft and I'm hopeful given progress made with 'Tell Me' that they will get there. I certainly don't think the two should necessarily be blended.