If sales commissions are being applied to sales orders but not being removed or adjusted during return orders in D365FO, it could lead to discrepancies in commission calculations. Addressing this issue involves configuring the system to handle commission adjustments properly during returns.

Current Scenario: Sales commissions are correctly applied to sales orders, but they are not being adjusted or removed during return orders, leading to potential discrepancies and overpayment of commissions.

Implement an automated process that adjusts sales commissions when a return order is created. This ensures that commissions are accurately recalculated and any overpayments are corrected without manual intervention.

Benefits:

• Accuracy: Ensures that sales commissions are accurately adjusted during return orders, preventing overpayment.
• Efficiency: Automates the commission adjustment process, reducing manual effort and the risk of errors.