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Saved views for sales orders do not support call center functionality. Using call center and saved views for sales orders (a mandatory feature) causes unintended warning and info messages throughout sales order entry. This should be updated to make saved views for sales orders include call center sales orders without undue interruptions.


This would make it possible to use call center channel orders in D365 SCM with saved views. The feature is available and forcibly enabled for companies using commerce functionality, but there are several known issues that would be resolved by intentionally developing and testing the saved view functionality with commerce/call center order management.

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for the product suggestion! We will continue to monitor this idea and the votes to determine if it will be given a position in our backlog.  -Maria Shneerson, Senior Program Manager.