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There is no way to stopping copilot auto expanding on the side pannel on load. This is frustrating for most of the users who do not need to use this feature, but still use the CRM.
STATUS DETAILS
Under Review
Administrator on 2/12/2024 10:02:25 AM
Hi there, you should be able to set Copilot to not expand automatically in the Agent Experience Profiles. Are you not able to do so?