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Business Scenario:

A PO with different lines is created and submitted to Workflow. According to the workflow design, the lines go for approval to different approvers based on their financial dimension.


Say a PO with 5 lines is created and submitted to workflow. This PO is sent to 5 different approvers for approval. 3 approvers approve it. Among the other two approvers one rejects it, post which the PO status changes to "Rejected" from "In Review".

 

The remaining approver fails to take an action and the PO gets auto-rejected after two working days. Since the PO status is "Rejected" when the PO gets Auto-rejected, system throws a stopping error.

 

"Stopped (error): Only changes made to a document in province In review can be rejected.”

 

Problem caused:

Since the system has thrown an error, the Resubmit button and Resume button is not working. The user has to recall and submit the PO again to workflow. This again starts the workflow from beginning and sends the PO again to all approvers. Approvers who have already approved the PO are getting confused and this is causing chaos in the business.

 

 

Suggestion:

When a PO in Rejected state is again getting rejected, the system should not throw any error.

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