Issue:
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In CRM 2015 Update 0.2 On-premise (7.0.2.53) organization configured with Server Side Synchronization, users when try to track an Appointment created by another CRM user in Outlook 2016 configured with CRM 2015 Update 0.2 On-premise (7.0.2.53) organization, gets a popup with message "You can't track an appointment that was created by another user".
Cause: Server Side Synchronization.
Steps:
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1..An event organizer uses Outlook for the synchronization method.
2.An event invitee uses server-side synchronization for the synchronization method.
3.In Dynamics 365 for Outlook, the organizer creates an appointment and sends an invite to the invitee.
4.In Dynamics 365 for Outlook, the invitee tracks the appointment.
5.The invitee logs in to Dynamics 365 and navigates to Marketing > Activities > Appointment > My Appointments
Conclusion:
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In CRM organization configured with Server Side synchronization, users should be able to track an Appointment created by another CRM user in Outlook 2016 configured with CRM 2015 Update 0.2 On-premise (7.0.2.53) organization, gets a popup with message "You can't track an appointment that was created by another user".
Comments
This is a must-have. Almost a deal-breaker. Need to have this ASAP!
Category: Microsoft Office Integration
Administrator
Thank you for submitting your idea to our ideas portal. We appreciate your contribution and the time you took to share it with us. We have shipped many enhancements since this idea was posted and it is likely that it has been resolved. If not, kindly reopen. Thank you again for your continued support.