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Currently, in Dynamics 365, the case is recorded as 'SYSTEM' whenever the case is edit, cancel or closed through Portal. This should be improved by showing the user's name who do the editing instead. This would be great as the user might confuse when checking the case in Dynamics 365 since the 'SYSTEM' might also means System Admin.
STATUS DETAILS
Under Review

Comments

F

It could be great if something like System (User's name).

Category: Customer Service