The issue customer is facing is that there is not a separate option for form notes on the Sales order – quotation confirmation. As per standard functionality we are able to go into Accounts receivable > Setup > Forms > Form notes, click New, select a Form from the drop down menu, and then add specific notes that will print on that form:

If we notice in the list, there is not an option for the “Sales order – quotation confirmation”. The system seems to be using the “Sales order – confirmation” form notes for this report, even though they are separate reports.

Based on the existing functionality, Customer would expect there to be an option to choose “Sales order – quotation confirmation” in this form notes setup in order to have unique notes printed on this specific form.