Please find the steps to reproduce below 1. Open an existing case or create a new case in the Unified interface. 2. Manually assign a SLA to the case. 3. Save the case. 4. Click the SLA selected in Step 2 to open the SLA record. 5. You will receive a script error. We have been told by Microsoft that SLA is not available on UCI yet, however we can go back to the old UI if we wish to get rid of the error.

Category: Case Management
Ideas Administrator

Thank you for reaching out.  We have SLA support available in the UCI. Your suggestion seems to be a product bug. Please reach out to the relevant support channels as specified in Product Support  



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