I have opened a case with MS to correct a wrong labelling that we are experiencing in D365 F&O when we are using appointment scheduling inside the transportation management module, but MS claimed that it is not a bug, it is by design that label.

The system is calling "Late on Check-in" as the status of the appointment when the appointment duration has been exceeded even thought the driver was check-in earlier than the planned start time. This is creating confusion and a potential mischarge for late fee to a customer due to wrong name for the status.

Under Review
Ideas Administrator


Thank you for your feedback. We need some more details to understand your suggestion better.
Can you please provide screenshot of appointment use 'Late on Check-in' label?


Roger Sa

PM, Microsoft