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Correct wrong labelling "Late Check-in" inside the Driver check-in and check-out details screen

Fernando Jaraba Bejarano on 9/29/2022 2:02:52 PM

I have opened a case with MS to correct a wrong labelling that we are experiencing in D365 F&O when we are using appointment scheduling inside the transportation management module, but MS claimed that it is not a bug, it is by design that label.


The system is calling "Late on Check-in" as the status of the appointment when the appointment duration has been exceeded even thought the driver was check-in earlier than the planned start time. This is creating confusion and a potential mischarge for late fee to a customer due to wrong name for the status.





Category: Transportation Management
STATUS DETAILS
Declined
Ideas Administrator

Administrator

Hello,

Please check below information of appointment status with your scenario.

  • 'Late on Check-out' of appointment status represent driver has checked in and the duration time has exceeded (timeleft < 0). Once driver checked out, the appointment status will be updated to 'Completed Late'.
  • 'Late on Check-in' of appointment status represent driver does not check in and the duration time has exceeded (timeleft < 0).  
  • 'Waiting' of appointment status represent driver does not check in and the duration time does not exceed (timeleft > 0).  

Sincerely,
Roger Sa
PM, Microsoft