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CRM for Outlook: Dialog boxes don't zoom to 125% or higher (Ease of Access BUG)

ALICIA LINHARDT on 2/28/2012 4:30:00 AM

Submitted on behalf of a visually challenged end-user:

When using the browser, the user can specify the zoom level and dialog boxes conform to that. But when using CRM for Outlook, dialog boxes only display correctly at 100% (Right-click->Personalize->Display).

Consequentially, visually challenged end-users that enable Ease of Access display settings have to manually stretch dialog boxes to view content.

(While not applicable to the end-user that prompted this request, this also has implications for users that enable Ease of Access mouse settings.)

Example: Case form, Add to Queue button

Category: Microsoft Office Integration
STATUS DETAILS
Declined

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RE: CRM for Outlook: Dialog boxes don't zoom to 125% or higher (Ease of Access BUG)

I suspect Ashwin means to log a support call with Microsoft technical support directly, either via Customersource or with your Microsoft Partner (or Partnersource if applicable). Phone numbers etc vary by region so no easy way to give you the right ones here.

Category: Microsoft Office Integration

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RE: CRM for Outlook: Dialog boxes don't zoom to 125% or higher (Ease of Access BUG)

Hi, Thank you for your suggestion. This is a system limitation for us since we use a manged wrapper. Also this seems to be a bug, so going through the proper support channels would be better. Thanks, -ashwin

Category: Microsoft Office Integration

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RE: CRM for Outlook: Dialog boxes don't zoom to 125% or higher (Ease of Access BUG)

Thanks ashwin. I didn't see that I could submit bugs via Connect for CRM 2011. Did I miss it?

Category: Microsoft Office Integration