Our customer sells products where we would like the product builder. They would enter these items in CallCenter/retail quotes and sales orders (so not in POS).
Currently this is not supported in D365. You can enter the product, you can configure the line but retail discounts are not applied and the price is not very stable because it disappears sometimes.

Would be good if you could support this feature in Retail as well.
Category: Call Center
Ideas Administrator

The issues related in to price calculations have been addressed and should be functional on call center orders in an upcoming release.  These item types are still not supported by the POS.