Currently in D365 when a Retail Discount is applied to the sales order line there is no record of which Retail Discount was applied to the sales transaction. With the current system functionality in D365, there is no easy way to report on historical discount offer and measure the effectiveness of a particular discount offer. We would like to have the ability to attach the discount offer applied to the sales order lines.
Comments
Adding Response between Andy and Shalabh through email back in 10/14/2019 -
The solution that you have recommended will only work for Retail Transactions, but not any call center or ecom order that we integrate from the our website. All Call Center and ECOM integrated sales order goes through the same Retail Discount logic and we would like the sales transaction across omni-channel to be tagged with the discount applied at transaction level so we can have an omni-channel discount review capability.
From Call Center perspective, I don't believe call center has similar reporting or is recording which discount were applied at the sales order line level and from my understand from Holly and Ruben it seems that they are planning to make all Retail Customer Order more like Call Center at least from payment perspective, our goal in the long run is to also look at promotion/discount across both Retail POS and Call Center/Web Orders from total direct to customer point of view.
Similar request from wholesale side, the previous discussion with Laclan a while back was also to record discount applied to the sales order at the sales order line level so we can export this data to outside reporting tool and planning tool. I believe Laclan mentioned this is a common request from other customer and he was look into dig deeper from discounted related reporting from wholesale point of view.
Category: Pricing, Discounts, and Taxes
Administrator on 1/10/2023 10:43:06 AM
Orders created from Commere channels (via POS app, e-commerce site, call center client), after necessary data sync, are eventually reflected as sales orders in Commerce Headquarters. If you navigate to the sales order details form, select a sales line, click Sales order line > View > Price details, you can find all applied trade agreement lines, sales agreement, and/or Commerce discounts. - Boyce Zhu, Principal Product Manager for Dynamics 365 Commerce