Business Scenario: Business has restricted few items mapped to a category node so that customers transacting on POS do not earn any loyalty points for those restricted items while other items should earn loyalty points in the same transaction.
Issue description: When one of a restricted item - 81216 is added to the cart along with other eligible items, entire transaction does not earn any loyalty points.
In order to restrict the item, the item has been linked on the Program tier where corresponding Reward point ID has Redeemable option disabled. This is not the ideal scenario to restrict any item for earning loyalty points, it rather does not let the customer to redeem any points.
Expectation: Only the restricted item should not earn loyalty points while the other items should earn points in the same transaction.
Please suggest if there is a way out.
Comments
Please vote for this idea. I appreciate your time and effort.
Category: Customer and Loyalty