7
Hey, we are using queues quite heavily and handling a lot of emails and cases in those, I see that many of our users have a hard time moving from outlook to queues in D365 due to the lack of the simple tagging functionality that exist in outlook, so kindly add tagging to queue items in a similar manner as in out look, colour code and tag, simple, easy and so much value for end users.
STATUS DETAILS
Needs Votes
Administrator on 12/29/2023 6:16:48 AM
Thank you for your feedback. Currently, this is not in our roadmap; however, we are tracking it, and if we get more feedback and votes, we may consider it in the future.
Regards,
PM, Microsof