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In Field Service, B2B Scenarios, it is very much possible that a Technician finds a part needs to be replace and B2B , usually, follows a requisition process for procuring the same which take a standard sales life cycle.
In such scenarios, an opportunity is created and nurtured through Quote, Order. Once the quote is accepted or a PO is made, system should be able to create a WO or pick up the Old WO for which this Part is requested.
STATUS DETAILS
Declined
Jason jacoh@microsoft.com (administrator) on 4/1/2020 2:25:18 AM
Thank you for your feedback.
Unfortunately, at this time, we are not considering this suggestion.
We currently allow Work Order creation from Opportunities. Further, we allow significant Field Service sales functionality to drive FS sales scenarios. Unfortunately, we see this functionality is under-utilized and don't think it makes sense to invest in these use-cases further for the forseeable future.
It is possible that we will revisit these areas, eventually.
We do think this is a valid scenario and we encourage you to enable this with custom logic to support your and your customers' scenarios.
Thank you,
Jason Cohen
PM, Dynamics 365 Field Service