With a warehouse that uses quality orders for warehouse processes, we lose the quarantine function after an RMA receipt. Thus, we don't have a thorough RMA process, including the quality department.
An idea to facilitate this would be to introduce a new quality association Reference type "Return order", that works like a purchase order receipt and creates a quality order after the return order receipt.
Comments
It makes perfect sense that this should be part of standard quality functionality. Especially as the Quarantine functionality is no longer compatible with advanced warehousing.
A simple reference type of "Sales return" in the Quality association form would resolve this issue, imho. This could then be used in conjunction with disposition codes and location directives to move the goods to the required quality area, where a quality order would be already created for the goods to be inspected.
Category: Warehouse Management
What is the status of this idea?
Category: Warehouse Management