Recipient of the email is added to "TO" field each time we click on Reply All to an email thread.
So if I click on Reply All once the recipients email address is mentioned in TO field once
When we click on Reply All the 2nd time on the same thread - the recipients email address is mentioned in TO field Twice
When we click on Reply All the 3rd time continuing the thread - the recipients email address is mentioned in TO field Thrice
This behavior goes on and on.
The expected behavior is that the Email address in the From field should not be displayed in the To field.
Comments
This is still a problem in 8.2 and 9.0 and it causes the hassle of having to fix the 'To' field in the CRM UI when your support process requires a high use of Reply All within the CRM UI. This wastes the support personnel's time each time they respond to an email within the CRM UI. otherwise the 'TO' field continues to grow with each reply all.
Please fix so it does not continually add the sender to the 'TO' field if they are already there.
Category: Unified Experience: Search, navigation and performance
Dynamics 365 Sales (administrator)
Thank you for your feedback. We are declining/closing this idea as it has been open for more than 2 years and has not received sufficient numbers of votes. If the idea is still valid, request you to re-submit the idea.