3
As agents create chat messages a spell checker is essential. (My customer's were surprised it wasn't a must have standard feature now.)
Agents also need the ability to complete real-time translations of messages.
Agents also need the ability to complete real-time translations of messages.
STATUS DETAILS
Completed
Administrator
Thank you for the feedback!
Regarding spell checker capabilities, this is available out of box in all the modern browsers we support. The browser itself will help the user spell check / correct mistyped messages.
Regarding translation of chats, this is a capability we released in Wave 2 2020. You can read more about this here:
https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/enable-real-time-translation