96

Develop ability for a Customer collaboration portal or workspace similar to the Vendor collaboration that was released.  I could not find any mention of a customer portal for Dynamics 365 for Operations to be released.

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback. Currently Customer Portal is not in our roadmap; instead, we recommend our customers and partners to consider implementation of the e-Commerce platform provided as part of Microsoft Dynamics 365 for Retail (the overview of the solution can be found here https://docs.microsoft.com/en-us/dynamics365/unified-operations/retail/dev-itpro/ecommerce-platform?toc=dynamics365/unified-operations/retail/toc.json). Customers in need of a web shop usually implement a third-party solution.

Sincerely,
Olga T. Mulvad
PM, Microsoft

Comments

J

Could I get an update on this? We are about to progress on extending the Vendor portal to Customers. (As a custom extension)

Category: Sales and marketing

J

This is an important function for us. But we remain hopeful. The functionality is there for Vendor Portal. Please give us an update on "features not implemented by not deprecated". We are currently looking at copying the Vendor portal Security model, for Customers. But would much prefer it came from Microsoft directly.

Sincerely,
Craig Gorman
Australia

https://docs.microsoft.com/en-us/dynamics365/unified-operations/fin-and-ops/get-started/ax-2012-features-not-implemented-but-not-deprecated


"Customer self-service (CSS) CSS lets you create approved customer records. It also allows users to view selected product catalogs, order items, and view the status of invoices. Additionally, CSS provides the ability to create and follow return orders."

Category: Sales and marketing

J

Can we develop it internally and use the "external users" as no required license users? Like the vendors one¿

Category: Sales and marketing

J

Is there an update to this?  IT says "under review".  We have customers that are requesting this functionality.  I like how the vendor collaboration works, just need a customer collaboration that does the same thing for the customer.  Thanks, John 

Category: Sales and marketing

J

Third party ecommerce packages are expensive as well as implementing the Retail server if you have no other need for it.  Most of our competitors have a customer self service feature.  If we have it for vendors, then certainly we need it for customers.  

Category: Sales and marketing

J

When considering this, pls also include the option of "Self-service quoting" incl. configuring a Quotation Line using the Constraint based Product Configurator. 

Category: Sales and marketing

J

There are multiple ideas for the customer portal.  We just need one - it should be a better customer experience than the enterprise portal.

Category: Sales and marketing