Standard D365 offers the possibility to trigger a discount on the POS with Info Codes: unfortunately this is not applied for returns.
Besides, the only way to apply a discount to a return (so, a reduction to the refundable amount) is to use the POS operation "Return Product", which has no reference to the original Sales Order.
The idea is to trigger the discounts based on Info Codes for returns and expecially for the POS operation "Return Transaction", which allows to link the return to the original Sales Order.
Comments
@Paola Tiana / @Boyce Zhu,
I am working on a global implementation of Store commerce app / self checkout. I really see a need for this functionality as well. 35 country rollout and most of the market has same requirement or slightly different approach. We need an ability to deduct the amount on return transaction line where the original transaction is linked. either a manual discount (5 / 10/ 15/ 20 percent) or amount based return. Also need an ability to override the unit price downwards from original price override function. Can you please let me know if this idea os accepted by product team. if accepted what is the ETA.
Category: Pricing, Discounts, and Taxes
Administrator on 6/4/2023 7:41:37 AM
Thanks for the feedback. We will continue to monitor the votes to determine its consideration into our feature backlog. - Boyce Zhu, Principal Product Manager for Dynamics 365 Commerce