3

POS throws error when redeeming Gift Card with lower balance than the total order amount. 

The only workaround at this point is that cashier clicks on "Check Balance" button on the payment tender screen, and then enters the exact same amount or a lower amount into the amount field, before they can complete the transaction. This requires additional clicks and manual entries (prone to errors) which adds valuable time to entire transaction (specially in fast paced retail environment). For D365 internally managed Gift Cards, POS should be able to check the balance and apply maximum amount possible automatically to the transaction. If customer wishes to use a lower amount, then cashier should be able to change the amount.

This would make the gift card redemption process much more seamless, reduce cashier involvement and ultimately reduce transaction time as well as unnecessary human errors.


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