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- When you create a bank deposit document, you usually update payment as the document type in deposit lines. And when you post it, system does not post a document type for the bank ledger entry (debit entry) and it posts payment as the document type of customer ledger entry (credit entry). This happens even when we have updated 'force document number balance' in relevant general journal template. When you try to reverse an entry like this, system gives an error saying "You cannot reverse the transaction because it is out of balance". My suggestion is to post payment as the document type for header lines (i,e: bank ledger entries) and validate if all deposit lines have payment as the document type.
- In bank deposit lines, the document number must be manually updated by the user. If user types a document number that is different to the header document number, he is allowed to post the entry. This also happens even when we have updated 'force document number balance' in relevant general journal template. This creates issues when trying to view posted entries using find entries button. As same document number is not posted with debit and credit entries, users cannot view all entries of a posted bank deposit in one go. Also, when trying to reverse entries, users is given "out of balance error. My suggestion is to automatically post header document number as the document number of all deposit lines.
STATUS DETAILS
Declined
Business Central Team (administrator)
Thank you for reaching out. Your suggestion seems to be a product bug. Please reach out to the relevant support channels as specified in Product Support
On premises - https://support.microsoft.com/en-us/supportforbusiness/productselection?sapId=93d37907-ad94-d591-22e9-593cfa09dd3f
On line – read more here https://docs.microsoft.com/en-ca/dynamics365/business-central/dev-itpro/administration/manage-technical-support or contact your partner
If you are a partner open a support incident through Partner Center - https://partner.microsoft.com/en-us/pcv/dashboard/overview
I was not able to reproduce the first type of errors. For viewing the complete set of entries for a bank deposit you can use G/L register for the bank deposit.
Sincerely,
Brian Nielsen
PM, Microsoft