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Omnichannel call data takes 24 hours to finalize, which is not good enough for our use case.

Joseph Lorensyah on 1/30/2024 11:30:45 PM

We discovered (and confirmed by a Ms agent) that the call report takes 24h to be finalized. We need the report to be finalized quicker than this as we need to export the stats the day after.


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