When an email is received from a customer make the data from CRM visible on email inside outlook. This would be beneficial if an email was received from a customer and sent to a queue and a user. The case processing rules associates the email to the case correctly but the user looking at the same email in outlook doesn't know that. They update the regarding to where they want and it pulls that email out of the case. Extending that visibility between products would be very beneficial.
Category: General