Business Scenario:

The PO workflow is designed such that when a PO is submitted to the workflow, based on the financial dimensions of each line, the PO goes to different approvers for approval.

Issue:

A PO with 3 lines each with different financial dimensions is submitted to the workflow. The approvers of two lines approve the PO and the approver of the remaining line rejects the PO saying that it should be given a different financial dimension and should be assigned to the approver of the same. When re-submitting a rejected PO with changes to the financial dimension, the system again assigns it to the same approver instead of assigning it to the approver of the updated financial dimension.

Suggestion:

In the workflow design, the condition to check the financial dimension of the lines is given at the beginning of the workflow. Rejection happens at the work item level. When a PO is re-submitted with changes to financial dimension of the rejected line, the workflow again starts from the work item where it was rejected. Instead, for that line alone the workflow must be triggered from the beginning.