Current Behavior:

The supervisor can receive sentiment threshold alerts only when their presence is Available or Busy and they're assigned to a queue.

Intended Behavior:

We need to send alerts only to specific supervisor for specific agents in the same queue.

For example: 

We have 10 agents and 2 supervisors assigned to the same queue. Among the agents, 5 are skilled in English and 5 are skilled in Spanish. We need a feature that sends alerts based on sentiment analysis: if negative sentiment is detected in interactions handled by English-skilled agents, the alert should go to Supervisor A; if negative sentiment is detected in interactions handled by Spanish-skilled agents, the alert should go to Supervisor B.