Currently D365 Commerce allows return of multiple Customer orders at POS into the same return transaction. This functionality should be extended to Cash & Carry transactions as well. Cash and Carry transactions form a bulk of orders for a retailer. This functionality becomes even more important for retailers where customers are purchasing items across multiple transactions for a project and want to return unused material left over from those purchases. This would save time for cashiers where they have to scan multiple receipts and process returns in multiple transactions.
Comments
A previous request received enough votes and has been under investigation for a long time:https://experience.dynamics.com/ideas/idea/?ideaid=44a35945-f23b-eb11-8fed-0003ff68c1dcThis is quite important for us, as the experience for both the customer and the shop worker will be greatly improved if this feature gets developed.An example from one of our businesses selling baby clothes: A customer is having a baby and receives multiple pieces of clothing for the baby as gifts. The customer gets all the receipts in order to exchange some of the clothes. It could be 5 receipts, or it could be 10 receipts. When the customer wants to exchange or return all items from all the receipts, the shop worker has to scan each receipt and process each return one by one.
Category: Order processing and fulfillment
This would be big for us as well. In addition we'd really like to see the ability to scan multiple orders into the return transaction operation, or be able to use it during a return transaction.
Category: Order processing and fulfillment