We need additional timestamps in ongoing conversations..

Experience today - Timestamps are displayed by groups of messages. If customer sends 5 messages, there is a timestamp on the last message. However, that group of messages could have been sent over a 2 minute, 5 minute or 20 minute period. There is no way to distinguish when the first message was sent versus the last message. We only see a timestamp for the last message.

What we would like to see - a more frequent timestamp. It doesn't need to be every message necessarily, but maybe every minute, or if there is a different minute timestamp from the last message. This will give the agents a better understanding when they are switching between conversations of when the customer responded.