Ability to set a default queue lookup view


Currently: When a user routes a queue item/case, using the "route queued item" function, the default queue lookup view is set to Business Queues. This queue lookup view does not include all active queues and it includes inactive queues which creates a risk of users routing queue items to inact...

Read more...
0 Comments

Read more...
0 Comments

Category: Customer Service (Case Management / Queues) (100)

STATUS DETAILS
New

Automatically open assigned chat sessions to the session pane


CURRENTLY: We automatically assign chats to agents, and the agent is required to click "Open" on the chat notification in order for the chat session to open on the session pane. If the agent does not click open within the given chat notification timer, the chat session is auto...

Read more...
0 Comments

Read more...
0 Comments

Category: Omnichannel for Customer Service (196)

STATUS DETAILS
New