Hello Team, Hope you are doing well!
We do not have option of No Access route of Work Order.
Scenario: When a Field Technician is Onsite but do not have access to Customer Location or Site, then he can click No Access (something like a button in the Work Order form) which will route the Work Order to Final Status without any Customer Signature shown/captured (we have to block capturing Customer Signature also during this process). I hope this will help Technician to mark as Incomplete to Work Order with Reason as No Access. This way Scheduler will get notified why that particular job is not completed.
Comments
It's a little wider than that as there are many reasons why an engineer can't complete the Work Order and needs another booking.
- no Access
- Part needs to be Ordered
- More time required to finish the job
- Other tools required
- etc
There is no way of doing this at the moment. You can cancel the booking, but it isn't actually cancelled at all and then you can re-book. If you set the booking to complete, it set's the work order to complete and you can't reverse out of this. So we need Booking Statuses of 'No Access' etc with a new FS status of 'Incomplete' that allows new Bookings to be created. Or a Booking Status 'Incomplete' with FS status of 'Incomplete' and substatuses of 'No Access' etc.
Category: Mobile