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Prevent changing note status "Note modified by first_name last_name" if no changes were made. Users have a habit to click on edit button in order to expand full comment of a note. They do not do any changes and don't have permissions to edit but the status will be changed which makes harder to understand who wrote the note. Please fix the bug or add an option to see owner of a note instead.

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this feature as part of the functionality in 2020 October Wave release.

We changed to only update the note if there was a change in the information instead of updating every time.

 

Sincerely,

PM,

Microsoft.

Comments

S

also when users click edit to expand a message and don't do any changes and click ok. The note will change the date and will be sorted in the timeline. Which is no longer a timeline as all notes jumping all of the place making harder to understand what was the last comment.

Category: Customer Service Hub

S

or simply disable(hide) EDIT button if user has no permission to edit.

Category: Customer Service Hub