Title: CRITICAL: Support Intermediary Concept for Malaysian e-Invoicing - Current Limitation Defeats Globalization Studio Purpose
Severity: High - Major Business Impact
Description: The current requirement for each legal entity to maintain separate Client ID, Client Secret, and Digital Certificate for Malaysian e-Invoicing integration directly contradicts the purpose of Globalization Studio and creates unsustainable costs for multi-entity organizations.
Critical Business Impact:
- Cost Impact: With digital certificates costing RM1,500 per year per entity, organizations with 20-50 entities face annual costs of RM30,000 - RM75,000 just for certificates
- Defeats Globalization Studio Purpose: Globalization Studio is designed to centralize and streamline compliance processes, but this limitation forces decentralization
- Administrative Burden: Managing 20-50 separate certificates, renewals, and credentials creates unnecessary complexity
- Competitive Disadvantage: Other ERP systems and the Malaysian e-invoicing system itself support intermediary concepts
Current Limitation:
- Forces each legal entity to acquire separate digital certificates (RM1,500/year each)
- No support for intermediary/shared service center model
- Contradicts the centralization benefits of Globalization Studio
- Creates unsustainable costs for multi-entity organizations
Proposed Solution: Urgently enhance Malaysian e-Invoicing integration to support:
- Intermediary entity configuration allowing one set of credentials for multiple legal entities
- Alignment with Malaysian LHDN's support for intermediary submissions
- Leveraging Globalization Studio's centralization capabilities
- Single digital certificate usage across multiple legal entities
Financial Impact: For an organization with 30 legal entities:
- Current approach: RM45,000/year in certificate costs alone
- With intermediary support: RM1,500/year
- Potential savings: RM43,500/year
Risk of Not Implementing:
- Organizations may seek alternative ERP solutions that support intermediary concepts
- Defeats the value proposition of Dynamics 365's Globalization Studio
- Creates barrier to adoption for larger organizations
- Inconsistent with Microsoft's cloud-first, centralization strategy
Regulatory Alignment: The Malaysian LHDN (tax authority) already supports and recognizes the intermediary concept for e-invoicing. This enhancement would align D365 with existing regulatory frameworks.