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Every time an item (email/appointment etc) is tracked within Outlook using the Outlook client for CRM 2015 a dialog with a progress bar pops up saying, "Contacting CRM", followed by "Wrapping up". This takes away focus from the Outlook window (and anything else you're doing) and nothing can be done until the messages go away. If you're tracking large emails or have a lot to track this can take some time. It has only been introduced with the 2015 version of the client and it needs to be taken away. The user should not be informed that a background track is happening. Why do they need to know? More to the point, why should it stop them doing anything else while it does it's thing.

STATUS DETAILS
Declined
Ideas Administrator

We are not planning any new enhancements to outlook client. However, our experience on new CRM app should be better. if you have any concerns, please let us know. Thanks for the feedback.

 

 

Comments

M

We are having this issue in CRM 2016 (not SP1) with CRM 2016 For Outlook add in. Most of our users are using Outlook 2013 on Windows 8.1, with some on Outlook 2016 and Windows 10.

Category: Microsoft Office Integration

M

Is there any news on this issue? This pop up is a terrible disruption for clients. What's up?

Category: Microsoft Office Integration

M

How much long for a fix to this issue?

Category: Microsoft Office Integration

M

I work for a Microsoft Partner and I now have four medium to large seat count clients with the same issue. Both the 32 Bit and 64 Bit CRM for Outlook 2015 client are impacted. I agree with everyone that this is a work stopping/interrupting issue.

The shotgun effect of the pop up with several e-mails in your inbox especially using Automatic E-mail Tagging is painful.

In particular for clients that are focused on high volume case management or work in call centers turning off the check incoming e-mail is not a sellable option. A delay of 15 minutes to wait for a sync impacts SLA’s and communication. Forcing people to manually sync is also not acceptable.
The only option I have found to date where the e-mail router is not an option or e-mails need to be selectively tracked is to offer that clients can downgrade to the CRM 2013 for Outlook Client and that’s rather embarrassing.

Telling a user that they can’t have more than 25 e-mails in their inbox to reduce the occurrence is also an impossible sale.

Category: Microsoft Office Integration

M

This is running for 8 seconds every minute on every staff member's computer. We reduced our frequency from 1 minute intervals to 15 minute intervals. However, they continue to run at 1 minute intervals. This is costing us a 13.33% reduction in productivity. As a result, we are losing over one hour for every 8 hour day. This translates into 34.67 days per year, per staff member that we are losing in productivity. At a billing rate of approximately $CAD 500 per day, per staff member, we are losing $CAD 17,330 a year of revenue per person because of this glitch.

Category: Microsoft Office Integration