PLease can you add the ability to track email from a Shared Mailbox using CRM for Outlook. Currently if you try to track an email from a Shared Mailbox you get the following error:
"Only items in the default Microsoft Outlook store can be promoted to Microsoft Dynamics CRM.Item Name=subject".
You are able to track emails that have been sent to a mailbox where the user has delegate permission, but you cannot track from a shared mailbox.
Comments
For our Customer Service users, this is the most requested feature. Many of our users 'live' in Outlook, so for them not to be able to track cases from team mailboxes is their most common complaint.
Category: Microsoft Office Integration
For our Customer Service users, this is the most requested feature. Many of our users 'live' in Outlook, so for them not to be able to track cases from team mailboxes is their most common complaint.
Category: Microsoft Office Integration